Academic Network

Articles for March, 2009

Pistachio Recall – FDA Information

Tuesday, March 31st, 2009

In our efforts to monitor the current pistachio recall, we have provided a link to the FDA information page.

Academic Network, A Stericycle Company, Receives Top Outsourcer Award

Monday, March 23rd, 2009

Academic Network has been awarded the 2008 “Top Outsourcer Award” by, a leading global support organization for the contact center industry. Academic Network was named top blended contact center outsourcer in the small-size category. Criteria for the award includes handling inbound and outbound calls and percentage of growth in seats and sales revenue.

Academic Network Recognized for Award-winning Growth in Customer Service, Clinical Trial Recruitment and Adverse Event Monitoring

Monday, March 23rd, 2009

Portland-based healthcare communications company credits growth to increased role in adverse event monitoring, telecommunications, and enhanced social media services to engage customers & patients online

Portland, OR (March, 2009) –, the nation’s leading multicultural internet site, has named Academic Network, a Stericycle, Inc. (NASDAQ:SRCL) company and leading healthcare contact center and consulting firm, as one of the “top 10 small businesses in Oregon” (Div100).

“Entrepreneurs are a growing force in the U.S. economy, and a force to be reckoned with,” said Kenton Clarke, CEO of Computer Consulting Associates International, the company that built This is a whole business segment that can carry its own, that provides jobs, products and services, and generates wealth for their communities. These are the new leaders in American business.”

“We have seen consistent growth over the last several years and we are delighted to have been recognized for our growth and ability to meet the changing needs of our clients. We believe that our health staff, ability to swiftly respond and staff our contact and call centers, our enhanced adverse events monitoring and use social media have enabled us to continue to grow our consumer affairs and patient recruitment business and support our clients outsourcing needs,” says the company’s co-founder, Kathleen A. McCarron. “Our knowledge and experience with adverse events and the use of social media integrated with traditional communication channels will continue to be a focus of our growth in 2009.”

As a newly acquired company of Stericycle, Inc., Academic Network will bring its adverse event reporting experience and social media experience to support the recall and retrieval offerings to Stericycle client’s.

Academic Network will be honored at a special awards ceremony at’s “9th Annual Multicultural Business Conference”, taking place April 29 – May 1, 2009 at Disney’s Contemporary Resort in Walt Disney World, Florida.

Social Media Presentation at SOCAP International Symposium – April 21, 2009

Tuesday, March 3rd, 2009

On April 21, Academic Network, a Stericycle Company, presents Leveraging Social Media in Product Recalls, a panel at the SOCAP International Symposium in Chicago. Top names in the corporate social media movement — Chris Gidez of Hill & Knowlton, Mia Novic of Nielsen Online, and Linnea Johnson of Unilever — join Janet Johnson and Dr. David McCarron of Academic Network for this presentation. Panelists discuss how to use online forums, including blogs, Facebook and Twitter, to gather up-to-the minute consumer information surrounding a product recall (such as the peanut butter recall) and explore innovative strategies to manage timely and effective corporate response. Academic Network is poised at the forefront of this communications revolution, and we look forward to a lively and informed discussion.