Academic Network
 

Articles in the ‘General’ Category

Academic Network Health Contact Center Experts at DIA Conference

Wednesday, June 19th, 2013

Academic Network, a Stericycle Company (NasdaqGS: SRCL), the health communications division of Stericycle, Inc. focused on global contact center solutions and clinical trials recruitment and retention for the pharmaceutical, biopharmaceutical, medical device, CRO and food & beverage industries, today announced its attendance at the Drug Information Association’s 49th Annual Meeting (#DIA2013), Advancing Therapeutic Innovation and Regulatory Science, which will be held in Boston, MA on June 23-27.

Health experts from Academic Network will be present to discuss an expanded portfolio of global contact center services that span over 30 countries and 20 therapeutic areas. Growing services include expert patient recruitment, consumer affairs, pharmacovigilance, REMS support and recall services. “The annual DIA conference presents the opportunity to have the kinds of innovative discussions that lead to breakthroughs in our business and the life sciences industry at large,” said Don Houghton, Director of Contact Center and Online Operations. “We always look forward to this networking opportunity and to sharing ideas with new and existing colleagues.”

Academic Network will attend the conference during the exhibition dates of June 23-26, 2013 Please contact Rachel Greben, Relationship Manager, 503-432-4650 to arrange a meeting or informational webinar.

About 49th Annual Drug Information Association (DIA) Meeting.

The DIA Annual Meeting is the premier event for professionals involved in the discovery, development, and lifecycle management of pharmaceuticals, medical devices, and related products. The conference provides an invaluable forum for professionals involved in the discovery, development, and life cycle management of pharmaceuticals, medical devices, and related products, including discussion of current issues related to new areas such as comparative effectiveness, health outcomes, and medical devices.

An anticipated 7000 attendees, which includes industry professionals, clinicians, patient representatives, and regulatory agencies from all continents, plan to attend and present at this premier event with over 250 educational offerings and an exhibit hall featuring  over 450 companies. For more information, please see www.diahome.org.

About ACADEMIC NETWORK, a STERICYCLE COMPANY

Academic Network, a Stericycle company, combines advanced teleservices technology, professional standing in academic medicine, and an experienced staff of healthcare and communication specialists to provide the full range of services necessary to establish and promote the health benefits of your products. Available as an independent external resource or an adjunct to your in-house services, Academic Network offers innovative and flexible solutions to the challenges of communicating health-related product information to a large and diverse audience immediately, professionally, and effectively. Clients look to Academic Network for our expertise in Clinical Research Recruitment, Retention and Compliance, Customer Contact Services, Pharmacovigilance, Consumer Affairs and New Media Communications.

Academic Network Excels in Patient Recruitment for Oncology, Cardiovascular Studies

Wednesday, October 17th, 2012

Advancing medical research through contact center expertise and innovation

Academic Network, a Stericycle division, reports a surge in patient recruitment for clinical studies related to oncology and cardiovascular health. This enhances consistently strong performance in patient recruitment, retention and compliance in a wide range of therapeutic areas.

An industry leader in contact center and communications solutions for the pharmaceutical, biopharmaceutical, medical device, food and beverage and government industries, Academic Network is now leading the way in clinical trial patient recruitment for prostate and other cancers. Academic Network is employing traditional contact center channels and new media, including SMS text and mobile strategies, for complex international trials. Health trained call center agents provide 24/7 best in class customer care in over twenty languages.

Academic Network also reports a surge in cardiovascular-related health studies, with innovations that extend the ability to reach wider audiences in record time. Bringing a tradition of cardiovascular expertise to these trials, the Academic Network contact center is able to communicate at a high level of professionalism to consumers and health professionals alike.

“We are proud to have effectively joined our health expertise to new technologies, enabling us to reach this level of excellence in patient recruitment in the fields of oncology, cardiovascular health, and many other therapeutic areas,” says Director of Contact Center and Online Operations Donald Houghton. “We value our position as industry leaders in patient recruitment and a range of issues related to consumer affairs, REMS, and drug and product safety.”

As health communications and services grow increasingly international and mobile, Academic Network is at the forefront of industry trends, providing value through medical, technological, and international expertise.

Kudos to Mark Miller, CEO of the Year!

Friday, January 8th, 2010

Morningstar, Inc., a leading provider of independent investment research, today named Mark Miller, chairman, president, and CEO of Stericycle Inc. as its 2009 CEO of the Year! Read more.

Influenza Facts: H1N1 vs. Seasonal

Wednesday, November 4th, 2009

As the Old Man Winter approaches and the air blows with a chill, summer-loving folk deny the upcoming cold season by continuing to wear sun hats and flip flops. However, with 5% to 20% of the United States population contracting the flu each year, maybe it’s time to consider tube socks instead of tube tops.

This flu season promises to be a particularly harsh one, with the entrance of a new strain of Influenza virus: the H1N1, or “swine” flu. Last week alone, CDC has tested 8,268 people positive for Influenza. All subtyped influenza A viruses being reported to CDC were 2009 influenza A (H1N1) viruses. Whereas the typical flu season starts in late November, making the emergence of the H1N1 virus first influenza pandemic (global outbreak of disease) in more than 40 years. Additionally, the flu season has started earlier than usual, with over 13,000 cases of the flu nationwide since August 30th.

The signs of the H1N1 are quite similar to the Seasonal Flu, requiring a test to differentiate between strains.

Seasonal Flu
All types of flu can cause:

o Fever
o Coughing and/or sore throat
o Runny or stuffy nose
o Headaches and/or body aches
o Chills
o Fatigue Similar to seasonal flu, but symptoms may be more severe.

H1N1 Flu
There may be additional symptoms. A significant number of H1N1 flu cases:

o Vomiting
ο Diarrhea

Source: http://flu.gov/individualfamily/about/h1n1/index.html

For both types of flu, symptoms can range from mild to severe.

Despite this new strain of flu virus, CDC’s recommendations to avoid getting sick remain the same:

ο Cover your nose and mouth with a tissue when you cough or sneeze. Throw the tissue in the trash after you use it.
ο Wash your hands often with soap and water, especially after you cough or sneeze. Alcohol-based hand cleaners are also effective.
ο Avoid touching your eyes, nose or mouth. Germs spread this way.
ο Try to avoid close contact with sick people.
ο Stay home if you are sick until at least 24 hours after you no longer have a fever (100°F or 37.8°C) or signs of a fever (without the use of a fever-reducing medicine, such as Tylenol®).
ο Follow public health advice regarding school closures, avoiding crowds and other social distancing measures.

Additionally, CDC recommends that those at high risk for contracting either type of Influenza virus be vaccinated. Those groups include:

For seasonal flu:
People who should get the seasonal vaccine each year are:
1. Children aged 6 months up to their 19th birthday
2. Pregnant women
3. People 50 years of age and older
4. People of any age with certain chronic medical conditions
5. People who live in nursing homes and other long-term care facilities
6. People who live with or care for those at high risk for complications from flu, including:
• Health care workers
• Household contacts of persons at high risk for complications from the flu
• Household contacts and caregivers of children <5 years of age with particular emphasis on vaccinating  contacts of children <6 months of age (these children are at higher risk of flu-related complications

For the H1N1 virus, prioritized groups for vaccination include:
1. People with more severe illness, such as those hospitalized with suspected or confirmed influenza
2. People with suspected or confirmed influenza who are at higher risk for complications
• Children younger than 2 years old
• Adults 65 years and older
• Pregnant women
• People with certain chronic medical or immunosuppressive conditions
3. People younger than 19 years of age who are receiving long-term aspirin therapy

So, remember: When Jack Frost comes nipping at your nose, it’s time to bundle up, keep your hands clean, cover your coughs and get your flu vaccine.

Sources

(2009). Questions and Answers Regarding Estimating Deaths from Seasonal Influenza in the United States. Centers for Disease Control and Prevention. Retrieved from http://www.cdc.gov/flu/about/disease/us_flu-related_deaths.htm

(30 October 2009). 2009-2010 Influenza Season Week 42 ending October 24, 2009. Centers for Disease Control and Prevention. Retrieved from http://www.cdc.gov/flu/weekly/

(1 October 2009) 2009-10 Influenza (Flu) Season: Questions & Answers about the 2009-2010 Flu Season. Centers for Disease Control and Prevention. Retrieved from http://www.cdc.gov/flu/about/season/current-season.htm

(16 October 2009) http://www.cdc.gov/flu/weekly/weeklyarchives2009-2010/weekly40.htm

(2009) H1N1 (Swine Flu). Flu.gov. Retrieved from http://flu.gov/individualfamily/about/h1n1/index.html#prevent

(16 October 2009). Key Facts About Seasonal Flu Vaccine. Centers for Disease Control and Prevention. Retrieved from http://www.cdc.gov/FLU/protect/keyfacts.htm

(23 September 2009). Questions & Answers: Antiviral Drugs, 2009-2010 Flu Season. Centers for Disease Control and Prevention. Retrieved from http://www.cdc.gov/h1n1flu/antiviral.htm

Academic Network Named One of Fastest Growing Companies in the Nation

Tuesday, May 26th, 2009

Ranks on BusinessWeek’s Inner City Top 100 List

Congratulations to our Portland team at Academic Network! We are honored to be named one of the fastest growing inner city companies in the nation for the second consecutive year! Academic Network placed 49th on 11th Annual Top Inner City 100 list sponsored by BusinessWeek and the Initiative for a Competitive Inner City (ICIC). The ICIC was established to recognize the fastest growing companies in America that are based in the “inner city” and provide new business growth potential to their communities. Innovative practices and sustained growth are the predominant traits of the 2009 Inner City 100 award winners. Through an annual national competition, ICIC ranks the 100 fastest-growing businesses in inner city settings. The 2009 award ceremony was held May 20th in Boston.

Academic Network’s staff of healthcare professionals include physicians, nurses and dieticians. We believe our growth is based on our ability to quickly staff our contact centers with healthcare professionals, our enhanced adverse events monitoring and the use of social media in patient recruitment. We continue to grow our consumer affairs and patient recruitment business, while providing adverse event reporting during product recalls for the protection of the consumer.

Information about Swine Influenza

Thursday, April 30th, 2009

Click here to access the Department of Defense Influenza Watch page and interim guidance documents for clinicians, health care providers and public health emergency officers.

Kudos to SOCAP planners for bringing social media to the forefront of customer care and customer communications!

Thursday, April 23rd, 2009

Kudos to SOCAP planners for bringing social media to the forefront of customer care and customer communications! It is time for social media and marketing to cross-over to the customer care world, and SOCAP delivered!  We were able to bring social media and marketing to a whole new level for the food, beverage and pharma industry at SOCAP (#symp09) this week.  Leading a panel this week at SOCAP (#symp09) on using social media for food and drug recalls, we also tweeted panel news from right there on stage.  We’ve been offering the industry social media and communications services for the last year, and industry leaders are beginning to explore the practical uses of social media as it relates to customer care and advocacy.  We are looking forward to many more conversations with our fellow SOCAP members through social media channels in the upcoming year… SOCAP launched a great social media party, and Academic Network was happy to help lead the first dance!

Social Media and National Security

Monday, April 20th, 2009

This link explores the development of a social media strategy to address national security.

Social Media Presentation at SOCAP International Symposium – April 21, 2009

Tuesday, March 3rd, 2009

On April 21, Academic Network, a Stericycle Company, presents Leveraging Social Media in Product Recalls, a panel at the SOCAP International Symposium in Chicago. Top names in the corporate social media movement — Chris Gidez of Hill & Knowlton, Mia Novic of Nielsen Online, and Linnea Johnson of Unilever — join Janet Johnson and Dr. David McCarron of Academic Network for this presentation. Panelists discuss how to use online forums, including blogs, Facebook and Twitter, to gather up-to-the minute consumer information surrounding a product recall (such as the peanut butter recall) and explore innovative strategies to manage timely and effective corporate response. Academic Network is poised at the forefront of this communications revolution, and we look forward to a lively and informed discussion.

Consumer Education of Online Adverse Event Reporting Needed Now

Wednesday, February 18th, 2009

The current peanut butter recall has raised red flags to the awareness, usefulness and timeliness of our current adverse event reporting system. Government agencies and private corporations are working together to seek fast reporting of incidents and improve coordination of efforts, however, ask the average consumer if they are aware of online reporting tools for adverse events and you will get the answer “No.”  Better yet, ask them what is an adverse event!

Thus a direct to consumer education program is clearly needed now. A good example of a good online reporting tool but with little awareness of it’s existance is the MedWatch form 3500 (click on the blue button on the right).  The FDA has created a video channel on YouTube and presence on Twitter, but a  targeted campaign effort to educate consumers through all media channels on the availability of this information has been overlooked and not stated properly to the public.

What are we waiting for…..hopefully, not the next big public health issue. Tools are available to monitor some of the chatter but a simplified system for consumers and healthcare workers to know how and where to report might be a simple solution. As we develop our online tools and advance efforts through social media, we must assure that we educate the public too. To report an adverse event online through the FDA here.  Find coverage here on RWW on how social media was effective in the peanut butter recall. And finally, find coverage here to see how the public assumed some major peanut butter brands were part of the recall but did not associate the recall with other products such as ice cream, snack foods, etc.