Academic Network
 

Articles in the ‘health communications’ Category

Academic Network Health Contact Center Experts at DIA Conference

Wednesday, June 19th, 2013

Academic Network, a Stericycle Company (NasdaqGS: SRCL), the health communications division of Stericycle, Inc. focused on global contact center solutions and clinical trials recruitment and retention for the pharmaceutical, biopharmaceutical, medical device, CRO and food & beverage industries, today announced its attendance at the Drug Information Association’s 49th Annual Meeting (#DIA2013), Advancing Therapeutic Innovation and Regulatory Science, which will be held in Boston, MA on June 23-27.

Health experts from Academic Network will be present to discuss an expanded portfolio of global contact center services that span over 30 countries and 20 therapeutic areas. Growing services include expert patient recruitment, consumer affairs, pharmacovigilance, REMS support and recall services. “The annual DIA conference presents the opportunity to have the kinds of innovative discussions that lead to breakthroughs in our business and the life sciences industry at large,” said Don Houghton, Director of Contact Center and Online Operations. “We always look forward to this networking opportunity and to sharing ideas with new and existing colleagues.”

Academic Network will attend the conference during the exhibition dates of June 23-26, 2013 Please contact Rachel Greben, Relationship Manager, 503-432-4650 to arrange a meeting or informational webinar.

About 49th Annual Drug Information Association (DIA) Meeting.

The DIA Annual Meeting is the premier event for professionals involved in the discovery, development, and lifecycle management of pharmaceuticals, medical devices, and related products. The conference provides an invaluable forum for professionals involved in the discovery, development, and life cycle management of pharmaceuticals, medical devices, and related products, including discussion of current issues related to new areas such as comparative effectiveness, health outcomes, and medical devices.

An anticipated 7000 attendees, which includes industry professionals, clinicians, patient representatives, and regulatory agencies from all continents, plan to attend and present at this premier event with over 250 educational offerings and an exhibit hall featuring  over 450 companies. For more information, please see www.diahome.org.

About ACADEMIC NETWORK, a STERICYCLE COMPANY

Academic Network, a Stericycle company, combines advanced teleservices technology, professional standing in academic medicine, and an experienced staff of healthcare and communication specialists to provide the full range of services necessary to establish and promote the health benefits of your products. Available as an independent external resource or an adjunct to your in-house services, Academic Network offers innovative and flexible solutions to the challenges of communicating health-related product information to a large and diverse audience immediately, professionally, and effectively. Clients look to Academic Network for our expertise in Clinical Research Recruitment, Retention and Compliance, Customer Contact Services, Pharmacovigilance, Consumer Affairs and New Media Communications.

Academic Network Excels in Patient Recruitment for Oncology, Cardiovascular Studies

Wednesday, October 17th, 2012

Advancing medical research through contact center expertise and innovation

Academic Network, a Stericycle division, reports a surge in patient recruitment for clinical studies related to oncology and cardiovascular health. This enhances consistently strong performance in patient recruitment, retention and compliance in a wide range of therapeutic areas.

An industry leader in contact center and communications solutions for the pharmaceutical, biopharmaceutical, medical device, food and beverage and government industries, Academic Network is now leading the way in clinical trial patient recruitment for prostate and other cancers. Academic Network is employing traditional contact center channels and new media, including SMS text and mobile strategies, for complex international trials. Health trained call center agents provide 24/7 best in class customer care in over twenty languages.

Academic Network also reports a surge in cardiovascular-related health studies, with innovations that extend the ability to reach wider audiences in record time. Bringing a tradition of cardiovascular expertise to these trials, the Academic Network contact center is able to communicate at a high level of professionalism to consumers and health professionals alike.

“We are proud to have effectively joined our health expertise to new technologies, enabling us to reach this level of excellence in patient recruitment in the fields of oncology, cardiovascular health, and many other therapeutic areas,” says Director of Contact Center and Online Operations Donald Houghton. “We value our position as industry leaders in patient recruitment and a range of issues related to consumer affairs, REMS, and drug and product safety.”

As health communications and services grow increasingly international and mobile, Academic Network is at the forefront of industry trends, providing value through medical, technological, and international expertise.

Food Safety Experts Speak at American Dietetic Association FNCE

Friday, October 1st, 2010

Academic Network Educational Panel Session at  ADA’s Annual Conference

As food safety comes under the national spotlight, so do recalls of food products. How does a dietitian communicate recall solutions and education to the consumer? Food safety experts and key industry speakers from regulatory, recall, retrieval and crisis management will be on hand to discuss new federal regulations and communications techniques that result in better, faster flow of accurate information.

  • Impact of Food Recalls on the Dietitian’s Role
  • Monday, November 8, 2010 from 3:30-5:00pm
  • Boston Convention & Exhibition Center, Room 258 ABC

For the dietitian, and the American consumer at large, keeping abreast of food safety trends and regulations has become a case of information overload. We have access to more information about a food supply that is more highly regulated than ever. The challenge lies in efficient interpretation and channeling of this information, especially when a food-related recall strikes. How does the dietitian get it right?

Academic Network, a Stericycle company, is assembling a panel of industry experts to discuss The Impact of Food Recalls on the Dietitian’s Role at the American Dietetic Association’s Food and Nutrition Conference and Expo (#FNCE) on November 8th in Boston, MA.  In doing so, Academic Network joins a crowd of over 10,000 dietitians and food industry leaders participating in this annual landmark event.

Food regulatory and nutrition communications leaders Gale Prince and Ilene Smith, RD, compose this education session panel at FNCE, to explore how dietitians can best access, understand, and convey recall-related information. The session is moderated by Presiding Officer Edith Howard Hogan, RD, a Medallion Award winner and former ADA media spokesperson.

Mr. Prince, founder of Your Food Safety Coach, LLC and an industry veteran of food safety and quality control issues, traces developments in food regulation and legislation. He examines the relationship of federal agencies in tracking and regulating the US food supply, providing an overview of the recall classification process. Ilene Smith, Executive Vice President and Director of Food & Nutrition at Porter Novelli, reviews best practices for navigating food safety communications. Ms. Smith highlights new media tools that empower the RD to act as a primary source of accurate information in a recall situation.

We invite you to join us on November 8, from 3:30-5:00pm, in Room 258 ABC at the Boston Convention and Exhibition Center.

About FNCE

Each fall, the American Dietetic Association sponsors the world’s largest meeting of food and nutrition experts – more than 10,000 registered dietitians, nutrition science researchers, policy makers, health-care providers and industry leaders attend the annual meeting – and address key issues affecting the health of all Americans. The annual Food & Nutrition Conference & Expo (FNCE) features more than 100 research and educational presentations, lectures, debates, panel discussions and culinary demonstrations. More than 400 exhibitors from corporations, government and nonprofit agencies showcase new consumer food products and nutrition education materials.

Academic Network Builds Upon Health Expertise to Provide Social Media Services for Health Industries

Monday, November 23rd, 2009

Medical Experts Enhance the Online Identity of Your Product

Your customers are talking about you online. You want to be fluent in the conversation.

Academic Network, a Stericycle company, has developed an outsourcing online management service targeted to the pharmaceutical, food and beverage industries.  The service includes both an online audit and ongoing reputation monitoring by health professionals trained in medicine, nutrition and identifying adverse events. The service is designed to offer companies an outsourcing solution at a fraction of the cost of building and maintaining an online reputation management system in-house.

Clients use Academic Network’s professional social media staff to monitor and engage with others online, thereby enhancing their brand. Academic Network has created an outsourcing model to manage the risk and provide the expertise to help companies not only launch a social media campaign but maintain their reputation online at a fraction of the cost. A successful social media campaign involves dedicated resources to effectively monitor and manage online conversations about a company’s products.  Academic Network’s health professionals provide the expertise to assure that any adverse conversations online are brought to the attention of their clients to protect the safety of their products and customers.

Many companies have started to use social media tools but have not considered the overall costs to build and maintain a successful online program. Academic Network offers an outsourcing solution that will add expertise, while reducing overall costs in equipment, software and staff. The savings incurred mirrors that of traditional call center outsourcing, and takes advantage of the shared resources that Academic Network offers.

Health Experts Weigh in on Salt Debate

Monday, October 26th, 2009

Today’s article in the TimesOnline (London, UK) asks “Is salt really the Devil’s ingredient?” Focusing on a recent piece in the Clinical Journal of the American Society of Nephrology (CJASN), the article questions the growing portrayal of salt as a primary dietary culprit.  The CJASN article, coauthored by Dr. David McCarron, questions the regulation of sodium consumption through public policy, stating that science must ultimately determine the matter.

Link to the President’s Food Safety Working Group

Thursday, May 21st, 2009

A new website for The President’s Food Safety Working Group will serve as a hub for citizens and stakeholders to stay informed and provide input on national food safety.

On March 14, 2009, President Barack Obama announced the creation of the Food Safety Working Group, chaired by the Secretaries of the Department of Health and Human Services and the Department of Agriculture.

As the President said in his address, the working group “will bring together cabinet secretaries and senior officials to advise me on how we can upgrade our food safety laws for the 21st century; foster coordination throughout government; and ensure that we are not just designing laws that will keep the American people safe, but enforcing them.”

This site allow participants to learn about agencies playing a role in food safety, participate in the conversation (i.e. Twitter hashtag #WHsafefood), and find additional resources and activities.

What if the Peanut Industry Had Used Social Media to Monitor & Engage Consumer Discussions?

Wednesday, April 22nd, 2009

Academic Network Leads Social Media Panel Today at SOCAP International Symposium: Social Media is Here to Stay so Companies Need to Prepare to Engage Consumers Online

April 21, 2009 (Chicago) —What if the US peanut industry – and the hordes of products and companies impacted by the recent recall — had used the power of the social media to both monitor online activity and engage consumers in discussions and build relationships? Academic Network, a Stericycle company, today led food, beverage and pharmaceutical companies in a panel discussion at SOCAP International Symposium about preparing companies and employees to engage in social media, a phenomenon that’s here to stay according to panelists.

As consumers flood online to research recent food industry recall issues, conversations are springing up all over the web. Consumers are sharing information – ideas, stories, and experiences – about food and drug recalls, diet, and healthy lifestyles. Forward-thinking companies are beginning to look not only at how their brands are reflected, but how their products are being talked about within online communities.

“Companies need to build online relationships with consumers and customers long before a recall or crisis hits,” says Janet Lee Johnson, senior online strategist, Academic Network, a Stericycle company and SOCAP panelist. “There will be more recalls in the food, beverage and pharmaceutical industries. Companies need to anticipate by building online consumer relationships now so when the inevitable happens they can engage another channel of communications and branding — social media.”

Academic Network advises companies getting into social media for the first time to “walk don’t run” when readying for a social media initiative:

♦ Have an established social media policy for your organization – if you do nothing else

♦ Approach social media strategically – have a plan; develop with your media, marketing, pr, consumer affairs, web and online teams

♦ Be sure you have an online listening strategy and don’t be afraid of it – listen in on relevant blogs, websites, Twitter (www.twitter.com) Facebook (www.facebook.com) and more

♦ Bring bloggers and tweeters into corporate media relations outreach – more and more consumers are listening and reading online

♦ Actively engage in discussions online as part of consumer relations, communications and branding strategy

Academic Network, a Stericycle company, and award-winning medical and health communications firm, is now offering services to help clients practice safe, protected consumer engagement in the growing world of Health 2.0 — the use of social media for collaboration between patients, caregivers, medical professionals and other stakeholders. Because the trend toward Health 2.0 is growing so rapidly, Academic Network has started utilizing social media platforms to gather consumer information on new products, recruit patients for clinical trials and help clients successfully build, monitor, manage and track their online reputation as they engage with consumers online.

Follow Academic Network via Twitter, Facebook and LinkedIn.

Academic Network at SOCAP International Symposium – Update

Thursday, April 16th, 2009

Discover the value of our health and consumer affairs expertise during the SOCAP International Symposium, held at the Renaissance Chicago Hotel, in Chicago, Illinois on April 19-22, 2009. Come visit us at booth 12 to learn about our diverse range of services. As a new division of Stericycle, our capabilities have expanded from consumer support and education to providing a full range of outsourcing services to better support a recall or retrieval for your product.

On Tuesday, April 21, from 2:30-3:45pm in room Renaissance D, we present Leveraging Social Media in Product Recalls, a panel moderated by internationally recognized speaker David McCarron, M.D. Leading executives in social media communications and consumer affairs explore the power of social media to manage your company’s image and product reputation during a recall.

Panelists include:

David McCarron, MD, FACP
Co-founder, Academic Network, a Stericycle company
Janet Johnson

Senior Online Strategist, Academic Network, a Stericycle company
Mia Novic

Sales Director, Pharma/Healthcare, Nielsen Online
Chris Gidez
Senior Vice President, U.S. Director, Risk Management/Crisis Communications, Hill & Knowlton
Linnea Johnson

Director, Unilever Consumer Services

We are also accessible via company search at www.LinkedIn.com and www.Twitter.com/AcademicNetwork. Follow our tweets at SOCAP! We hope to see you at the meeting.

Academic Network Recognized for Award-winning Growth in Customer Service, Clinical Trial Recruitment and Adverse Event Monitoring

Monday, March 23rd, 2009

Portland-based healthcare communications company credits growth to increased role in adverse event monitoring, telecommunications, and enhanced social media services to engage customers & patients online

Portland, OR (March, 2009) – DiversityBusiness.com, the nation’s leading multicultural internet site, has named Academic Network, a Stericycle, Inc. (NASDAQ:SRCL) company and leading healthcare contact center and consulting firm, as one of the “top 10 small businesses in Oregon” (Div100).

“Entrepreneurs are a growing force in the U.S. economy, and a force to be reckoned with,” said Kenton Clarke, CEO of Computer Consulting Associates International, the company that built DiversityBusiness.com. This is a whole business segment that can carry its own, that provides jobs, products and services, and generates wealth for their communities. These are the new leaders in American business.”

“We have seen consistent growth over the last several years and we are delighted to have been recognized for our growth and ability to meet the changing needs of our clients. We believe that our health staff, ability to swiftly respond and staff our contact and call centers, our enhanced adverse events monitoring and use social media have enabled us to continue to grow our consumer affairs and patient recruitment business and support our clients outsourcing needs,” says the company’s co-founder, Kathleen A. McCarron. “Our knowledge and experience with adverse events and the use of social media integrated with traditional communication channels will continue to be a focus of our growth in 2009.”

As a newly acquired company of Stericycle, Inc., Academic Network will bring its adverse event reporting experience and social media experience to support the recall and retrieval offerings to Stericycle client’s.

Academic Network will be honored at a special awards ceremony at DiversityBusiness.com’s “9th Annual Multicultural Business Conference”, taking place April 29 – May 1, 2009 at Disney’s Contemporary Resort in Walt Disney World, Florida.