Academic Network

Posts Tagged ‘pharmaceutical’

Academic Network Excels in Patient Recruitment for Oncology, Cardiovascular Studies

Wednesday, October 17th, 2012

Advancing medical research through contact center expertise and innovation

Academic Network, a Stericycle division, reports a surge in patient recruitment for clinical studies related to oncology and cardiovascular health. This enhances consistently strong performance in patient recruitment, retention and compliance in a wide range of therapeutic areas.

An industry leader in contact center and communications solutions for the pharmaceutical, biopharmaceutical, medical device, food and beverage and government industries, Academic Network is now leading the way in clinical trial patient recruitment for prostate and other cancers. Academic Network is employing traditional contact center channels and new media, including SMS text and mobile strategies, for complex international trials. Health trained call center agents provide 24/7 best in class customer care in over twenty languages.

Academic Network also reports a surge in cardiovascular-related health studies, with innovations that extend the ability to reach wider audiences in record time. Bringing a tradition of cardiovascular expertise to these trials, the Academic Network contact center is able to communicate at a high level of professionalism to consumers and health professionals alike.

“We are proud to have effectively joined our health expertise to new technologies, enabling us to reach this level of excellence in patient recruitment in the fields of oncology, cardiovascular health, and many other therapeutic areas,” says Director of Contact Center and Online Operations Donald Houghton. “We value our position as industry leaders in patient recruitment and a range of issues related to consumer affairs, REMS, and drug and product safety.”

As health communications and services grow increasingly international and mobile, Academic Network is at the forefront of industry trends, providing value through medical, technological, and international expertise.

Academic Network Ranked on BusinessWeek’s Top Inner City 100 List

Thursday, May 28th, 2009

Innovative Portland-based healthcare communications company named once again one of fastest growing inner city companies in the nation

Portland, Ore.BusinessWeek Magazine and the Initiative for a Competitive Inner City (ICIC) have ranked Academic Network, a Stericycle company, an innovative & award-winning medical and health communications firm 49th on the 11th Annual Top Inner City 100 list. 2009 is the second consecutive year that Academic Network has ranked in the top 100 awardees.

The ICIC was established to recognize the fastest growing companies in America that are based in the “inner city” and provide new business growth potential to their communities. Innovative practices and sustained growth are the predominant traits of the 2009 Inner City 100 award winners. Through an annual national competition, ICIC ranks the 100 fastest-growing businesses in inner city settings. The 2009 award ceremony was held May 20th in Boston.

Academic Network, now a company of Stericycle, Inc., focuses on healthcare communications services to a wide range of corporate and governmental clients involved in the pharmaceutical, medical device, food and beverage sectors. The firm’s expertise in consumer affairs ranges from contact center solutions for consumer affairs and clinical trial recruitment, adverse event reporting, design of disease specific websites and social media strategies directed at consumers and health professionals. These platforms provide clients with creative and tested strategies for interacting with consumers.

The founders of Academic Network, David McCarron, MD, FACP, and Kathleen A. McCarron, veteran healthcare professionals– have each worked with the pharmaceutical and food industries for over thirty years within the academic and private sector. Academic Network was established in the early 1990’s to fill the void in the telecommunications industry for services focusing solely on health-related products and issues.

“Our staff of healthcare professionals that include physicians, nurses and dieticians, our ability to staff our contact centers with healthcare professional, the enhanced adverse events monitoring and use of social media have enabled us to continue to grow our consumer affairs, patient recruitment business and provide adverse event reporting during product recalls for the protection of the consumer,” says the company’s co-founder , Kathleen A. McCarron.

“We are delighted to celebrate businesses like Academic Network that are playing a critical role to revitalize distressed urban communities throughout America,” said Michael Porter, founder and CEO of ICIC and Professor at Harvard Business School. “By creating jobs, income, and wealth for local residents, these high-growth businesses are vivid proof that the most effective way to address economic inequality in America is to equip every community to prosper in the market system. Inner City 100 companies also provide a window into the future where all companies will need to learn to address diverse customers and mobilize diverse workforces.”

2009 ICIC awardees were selected from over 5,000 nominations. Highlights:

  • Inner City 100 companies are 34 percent minority-owned. Nationally, just 8 percent of companies with annual revenues over $1 million are minority-owned.
  • The 2009 Inner City 100 companies are 18 percent owned by immigrants to the United States.
  • 21 percent of the 2009 Inner City 100 are women-owned. Nationally, only 10 percent of companies with over $1 million in annual revenues are women-owned.
  • The 2009 Inner City 100 boasts an average workforce that is 53 percent minority employees and 43 percent inner city residents.
  • The 2009 Inner City 100 pay an average of over $15.00 per hour to hourly employees and $53,000 per year to salaried employees.

Academic Network provides optimal, most cost-effective means for distributing health-related product information to consumers and healthcare providers. Academic Network offers:

Contact Center Solutions: Call center, IVR, online and fulfillment
Clinical Trial Recruitment and Retention: Site support, Telecom and Online Screening
Quality and Regulatory Compliance: Adverse event reporting, recall customer care
Healthcare Operators: Medical, Nutritional, Health; Multilingual Expertise
Medical Advisory Boards: Internationally recognized experts
New Media Communications: Web 2.0, blogging, social media and online reputation monitoring expertise as well as web design and support services

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About Academic Network Academic Network, now a Stericycle Company is a leading medical and health communications company conceived by academic professionals to serve as a singular source for communicating health-related issues to consumers and health professionals. Academic Network works with leading pharmaceutical, food and beverage, and other Fortune 500 companies, as well as healthcare organizations, in developing effective communications strategies through consulting, telecommunications, internet and new media resources. Visit Academic Network at Please contact Claudia Johnson @Claudia, 503-799-2220 for more information

About the Initiative for a Competitive Inner City
The Initiative for a Competitive Inner City (ICIC) is a national not-for-profit organization founded in 1994 by Harvard Business School professor Michael E. Porter. ICIC’s mission is to promote economic prosperity in America’s inner cities through private sector engagement that leads to jobs, income and wealth creation for local residents. ICIC brings together business and civic leaders to drive innovation and action, transform thinking and accelerate inner city business growth and investment.

For more information about the 2009 Inner City 100 list, please contact Julia Ely at (617) 292-2383. The entire list can be found at