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Academic Network

Social Media Services and Online Communications

Academic Network's suite of communcations capabilities emcompass a broad range on online services:

  • Web content development with a focus on medical and health issues
  • Online patient recruitment tools
  • Online Strategies and Social Media Strategies for Pharma and Food/Beverage Industries
  • Adverse event online monitoring
  • Technical writing of health issues for consumers and health professionals
  • Timely updates on clinical research developments for websites
  • Integration of web and e-mail services for call center support
  • Acquisition of appropriate professional organizations' website endorsements
  • Online reputation management

social media, web development, and online communicationsAcademic Network's Social Media division manages e-mail transactions with clients, blogging, and web chat capabilities in response to the overwhelming influence of the Web and other electronic communications. The most consumer-friendly contact center should include toll-free telephone options and electronic communications including e-mail, web chat capabilities, social media, fax and postal options.

Academic Network supports Clinical Research Organizations, Pharmaceutical and Food/Beverage industries to engage their customers in conversation about their products and services. Consumer Affair Divisions, Research and Development, and Clinical recruitment/retention are engaging in social media conversations with their consumers. Academic Network will develop online strategies for our clients and provide outsourcing options to handle online conversations targeting the influencers engaged in conversations about a service or product. Physicians are relying more and more on social media to engage in research and development that will influence how industry communicates with these medical and nutritional experts.

Academic Network offers a comprehensive support center for our clients, including web development and tools to assure the information captured via the Internet is user-friendly and processed efficiently. Academic Network can develop tools such as web forms for questions that can be answered by automated systems - i.e., at lower costs than those associated with live operators.

Special Feature

Video Presentation: Leveraging Social Media in Product Recalls

An 11 part video series of the Social Media Panel discussion presented by Academic Network at the Society of Consumer Affairs Professionals (SOCAP) International Symposium, held at the Renaissance Chicago Hotel, in Chicago, Illinois on April 19-22, 2009. The panel presentation "Leveraging Social Media in Product Recalls" is moderated by internationally recognized speaker David McCarron, M.D., and leading executives in social media communications and consumer affairs explore the power of social media to manage your company’s image and product reputation during a recall.

View Leveraging Social Media in Product Recalls Video Presentation