Pharmacovigilance, Adverse Event and Recall Services

A product recall or adverse event (AE) situation can be an opportunity to demonstrate a high level of commitment to your customer. Our pharmacovigilance and food industry clients rely on Academic Network to convey this message, through our trademark blend of medical expertise and technological resources at the point of highest possible brand impact.

• Knowledgeable Staff:

  Our contact center is staffed by registered nurses, dietitians and highly-trained general operators. Our collective experience gives us the ability to respond quickly, and with acute knowledge and sensitivity to your customers in the event of a product recall or adverse event situation.

• Contact Center:

  We have two contact center locations. Our 100-seat call center in Portland, Oregon and our 300-seat capacity call center in Indianapolis offer clients the capacity and redundancy to handle any size project. We are extremely responsive, using a combination of live call handling, IVR and online resources. We have been able to set up a contact center system within hours to respond to immediate needs.

• Fulfillment and Notification:

  We offer a wide variety of fulfillment services and notification / response services such as: confidential data registries, traceable direct deliveries, safety alerts, physician communications, interactive voice response and voice broadcast tools for product support.

• Social Media Monitoring, Outsourced Bloggers:

  Academic Network works with you to effectively use social media as a means of mitigating a crisis situation and improving communications with your customer base. Our social media team members have the experience to listen attentively and monitor online conversations concerning your brand. Not only can we defuse the impact of a product recall and potentially minimize adverse events; we may be able to help you "tune in" to ongoing conversations that may anticipate these events. We provide blogging assistance (we can train you or can blog on your behalf) as well as conversation management to ensure you're aware and engaged when conversations are going on about your business, your markets, your products.

• Breadth of clients:

  Our adverse event and recall services extend to our clients in the pharmaceutical, food & beverage, healthcare, biotechnology and nutraceutical industries.

From product development to potential recall and adverse event situations, Academic Network is at your service for the lifespan of your product. Decades of customer care enable us to protect the reputation of your brand, and most importantly, the confidence of your consumers.